It is the policy of Great Yorkshire Hampers to ensure that all goods are supplied in excellent condition and that every possible precaution is taken to protect the quality of the product that is sold. If you are unhappy with your unused purchase and wish to return it, please email Customer Services at firstname.lastname@example.org or call on +44 (0)7837 178094 with the order number quoted on the email receipt.
You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. Alternatively, the goods can be returned to us at: 20 St Paul's Rise, Addingham, Ilkley, LS29 0QD.
When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued within 14 days. This means that you may be contacted for details on how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us.
Great Yorkshire Hampers, accept returns of all items except:
Your statutory rights are not affected.
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
You have the right to return a faulty item within 30 days along with proof of purchase.
If we have sent you an incorrect item, please notify our Customer Services Department as soon as possible or within 30 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.